Make sure your supplier of transport services is professional and honest

There are a lot of fly by night businesses operating in South Africa. From security companies that haven’t got working vehicles, to operations that claim that they can get you an LCD TV for under R2000 (Telepunken TV anyone?), but there always a catch, maybe that LCD is a knockoff or maybe it fell off the back of a truck, in any case a transaction like this is going to end in tears, yours, not the suppliers, because when you go back to complain they’re going to have moved premises, never to be seen again. So like any transaction involving money changing hands you’re going to have to watch your back. Remember, if something sounds too good to be true it probably is. So when you’re looking for transport services to make your move to a new home you’d better make sure of the pedigree of the company you’re considering hiring. A good transport services company is more than just a collection of trucks and burly guys wearing overalls. It’s the combination of expertise and professionalism that can only be gained through long years of experience and dedication to customer service. Before you consider signing on the dotted line and hiring a transport services company you should ask for contactable references and make sure to speak to people who have used the services of the company in the past. It takes more than a fancy logo and some trucks to make a competent moving company. The company should have a long history of success in the moving business and should preferably have been in business for more than 5 years. In this highly competitive industry longevity should be proof of excellence. However remember in the moving game it’s customer service that will sort the men from the boys. If your transport services company can’t satisfy your need for information and reassurance about the whole moving process then it’s time to move on and find a company that’s truly dedicated to customer service.

A search of any yellow pages can find you 100’s of moving company’s that claim to be the best in the land, but it’s worth repeating – the history of the company that you’re thinking of using is perhaps the best indicator of how well they’re going to treat you.

Take a look at their web site, if they have comment from past customers that should be an indication of how seriously they take customer service.

Active Transport knows that the most important part of any business transaction is customer service and value for money. Give us a call on 012-803 7108 or mail us on info@activetransport.co.za and see what a difference a professional supplier of transport services can make to your move.

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